Help
Support
Stuck on pairing, login, notifications, or your account? Most answers are below — and if yours isn't, we're one email away.
Contact us: support@parfect.app. We read every message and usually reply within a couple of days.
How do I pair with my partner?
Create your account, then send your partner the private invite code from the pairing screen. They enter it after signing up and you're connected. Codes are single-use — if one expires or gets lost, just generate a new one.
I can't log in
Double-check your email address and use the password reset link on the login screen if needed. If you still can't get in — for example after changing devices — email us and we'll help you recover your account.
Notifications aren't arriving
Make sure notifications are enabled for Parfect in your phone's system settings, and that they're turned on inside the app under Settings → Notifications. Note that our notifications are content-free by design: they never show what your partner wrote.
How do I unlink from my partner?
You can unlink at any time from Settings. Unlinking removes your couple's shared data from our servers. If you pair again later, you start fresh.
How do I delete my account?
Go to Settings → Account → Delete account. This permanently removes your account and your couple's shared data, messages, and media from our servers. You can also email us and we'll delete it for you.
I have a safety concern
Use Settings → Report a concern in the app, or email us directly. You can unlink from your partner at any time, and we take every report seriously.
Privacy & terms
Curious how your data is handled? Read our Privacy Policy and Terms of Service.